Once an item has been shipped, rebelmm is not responsible if the item is lost, stolen or damaged in transit. rebelmm uses USPS priority shipping for most domestic orders. We recommend U.S. customers to select the signature confirmation option during checkout for extra security on delivery.
If you prefer an alternative method of shipping, please contact our team via e-mail.
If a package is lost, stolen or damaged in shipment a claim needs to be filed with the shipping service provider used and not with rebelmm. If a package shows that it has been delivered through the tracking number and the customer is unable to locate their package, rebelmm is not responsible and will not issue a refund or store credit.
Packages refused or returned will be subject to our restocking fee of 10% per item.
If we are notified that your purchase has been flagged as a risk of fraudulent activity a return or exchange will not be accepted. Purchases that show as high risk through the checkout services will be reviewed and will not be processed if advised through our shop’s host.
Thank you for familiarizing yourself with our terms prior to purchasing. As a small business these guidelines help us be able to continue to grow.
We greatly appreciate your business and support.